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Conocer y comprender a los clientes

Kitchen Operations Supervisor, IKEA Pasay City

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Pasay, Philippines Food y Restaurante Jornada completa
Informaciones sobre la localización de la oferta

Descripción del trabajo

ID de la oferta: REF4978J

Fecha de publicación: 19/05/2024

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

About the job

Reporting to the Kitchen Production Manager, this TEAM LEADER role is crucial in enhancing the customer experience by managing all kitchen operations effectively. This role ensures that every meal served meets IKEA's standards of quality and customer satisfaction. Leadership in this position will motivate the team to exceed expectations and create memorable experiences for every customer. In the absence of the Kitchen Production Manager, this IKEA Food Team Leader is expected to also work and report to the Commercial Restaurant Manager or the Commercial SFM & Bistro Manager.

Your assignment

- Engage with customers regularly to gather feedback on their dining experiences, using this information to refine and improve kitchen operations.

- Maintain a deep understanding of the store’s business goals and IKEA Food service objectives and develop strategies to enhance kitchen efficiency and effectiveness.

- Develop and manage manpower schedules, ensuring efficient timekeeping and optimal staff utilization. 

- Supervise staff to ensure correct portion sizing, presentation, cleanliness during service, and adherence to IKEA’s service standards, including greeting, smiling, and thanking customers.

- Create and execute commercial plans for new product launches, including menu planning and marketing initiatives.

- Organize and conduct training sessions for staff on new launches, reinforcing IKEA’s service standards to ensure proficiency and exemplary customer interaction.

- Prepare essential documentation such as product preparation 

 and food allergen information charts to ensure compliance and enhance customer service.

- Manage the ordering of food and non-food items, maintaining optimal stock levels and securing stocks for service through diligent monthly par level preparations.

- Monitor and ensure strict quality control over food preparation and presentation, while managing kitchen costs to align with budgetary constraints without compromising quality.

- Oversee relationships with service providers, such as the uniform laundry service and repairs and maintenance service providers, to ensure services are delivered cost-efficiently and that billing is conducted on time.


Your profile

- Passionate about food and customer service, with a proactive approach to meeting customer needs.

- Strong leadership and organizational skills, capable of motivating and managing a diverse team.

- Excellent communication and interpersonal skills, essential for creating a positive team environment and effectively interacting with customers.

- Detail-oriented, with a focus on quality, compliance, and customer satisfaction.

More Information

This role requires flexibility in work hours, work schedule is approximately 40 hours per week on the average, depending on store operational requirements. Working on public holidays and weekends.

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.

Work Location is at IKEA Pasay City, Metro Manila, Philippines.

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