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Conocer y comprender a los clientes

Hospitality Team Leader

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  • Majura, Australia
  • Food y Restaurante

Descripción del trabajo

  • ID de la oferta: 354969

  • Fecha de publicación: 20/07/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe everything we do comes with a responsibility to create a positive impact on people, society and the planet.
    Our food business is much more than serving meals. IKEA Food is a key reason customers visit our stores and plays an important role in creating a memorable IKEA experience. We are passionate about delivering safe, affordable, sustainable and delicious food that keeps customers coming back.
    At IKEA, you'll be part of a values-driven culture where:

    We stand for equality, diversity and inclusion.
    We care about people and the planet.
    We promote health, wellbeing and work-life balance.
    We invest in your growth and create opportunities to develop your career.

    What you need to know

    Working at IKEA has its benefits and rewards:

    • 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more.
    • 24/7 access to our Employee Assistance Program for health and wellbeing support.
    • 15% Co-worker discount.
    • Low-cost nutritious meals and complimentary drinks in our Co-worker restaurant.
    • Co-worker uniform provided.
    • Free Co-worker parking.
    • Bonus programme (where eligible).
    • Co-worker Loyalty Programme (additional superannuation contribution where eligible).

    Additional information:
    • Permanent Full-time position (76 hours per fortnight).
    • Internal job title: Food Team Leader.
    • This role is based at IKEA Canberra.
    • As our store operates 7 days a week, availability to work a rotating roster including day, evening and alternating weekend shifts is required.

    About this work area

    As Hospitality Team Leader, you will lead the daily operations and commercial performance of IKEA Food, creating an environment where both customers and co-workers thrive.
    You will be responsible for inspiring and developing your team while ensuring operational excellence, food safety compliance and strong commercial outcomes across our restaurant, bistro, Swedish Food Market and co-worker restaurant.

    Your responsibilities will include:
    • Leading, coaching and developing a team in a fast-paced, high-volume food environment.
    • Creating an engaging team culture focused on customer satisfaction, accountability and continuous improvement.
    • Driving sales, profitability and productivity by identifying opportunities to improve performance and grow the food business.
    • Monitoring operational KPIs including customer experience, food quality, food costs, waste management and labour efficiency.
    • Ensuring all food safety, HACCP and compliance standards are maintained and embedded throughout the team.
    • Delivering an exceptional customer experience by ensuring food areas are clean, inviting, well-stocked and ready for trade.
    • Contributing to local commercial activities, merchandising initiatives and seasonal campaigns that drive visitation and sales.
    • Supporting and leading change initiatives, helping your team adapt and succeed in a dynamic environment.
    • Working collaboratively with stakeholders across the store to contribute to overall business success.



    You are a passionate food leader who thrives in a fast-paced environment and enjoys developing people while delivering strong business results.

    To be successful in this role, you will have:
    • Experience leading teams within hospitality, food service, quick-service restaurants (QSR), cafés, catering or other high-volume food environments.
    • A proven ability to motivate, coach and develop team members to achieve outstanding customer experiences.
    • Strong commercial awareness with experience managing sales, productivity, labour and food costs.
    • Experience maintaining food safety standards and operational compliance within a food business.
    • A customer-first mindset and the ability to see the business through the eyes of the customer.
    • Excellent communication and stakeholder management skills.
    • Resilience, adaptability and a positive approach to change.
    • A passion for food, people and creating a great workplace culture.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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