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Producción y Cadena de Suministro

Fulfilment & Replenishment Unit Solution Responsible (Super User)

Solicita empleo
  • Joliet, Illinois, United States
  • Logística y Cadena de Suministro

Descripción del trabajo

  • ID de la oferta: 372954

  • Fecha de publicación: 16/10/2026



    • Fulfilment & Replenishment Unit Solution Responsible (Super User)

    What you'll be doing day to day

    • Act as the main point of contact for the assigned IT tool in the unit, supporting the Country Solution Responsible.
    • Report new IT incidents and monitor existing ones related to the IT tool, ensuring proper communication reaches all affected end users.
    • Manage steering communication and change management for new system releases to ensure successful implementation within the unit.
    • Support the unit in understanding, tracking, and taking action on key performance indicators connected to the IT tool.
    • Ensure relevant training materials, task descriptions, and working methods are available, maintained, and correctly followed by both new and existing co workers.
    • Support daily operations by ensuring the Warehouse Management System (WMS) and associated equipment are available, properly configured, and well maintained.
    • Implement system enhancements aimed at increasing efficiency and quality while reducing operational costs.
    • Secure IT related equipment and supply inventory, following matrix specific processes and schedules for repairs or replacements.
    • Interpret system data and metrics and communicate insights that drive operational decisions and improvements.
    • Capture, analyze, document, and validate local system needs and IT equipment requests.
    • Provide system and equipment training support to end users across the unit.
    • Collaborate with operational partners to identify and anticipate future unit system or equipment needs.
    • Maintain a clean, organized, and safe work environment throughout all areas of the fulfillment unit.
    • Contribute to a strong and inclusive IKEA culture that embraces and supports the diversity of co workers and customers

    Together as a team

    We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

    Apply now!

    JOB TYPE: Full time
    BENEFITS ELIGIBLE: Yes
    HOURS:Sun-Wed 4pm-2:30am
    The pay for this role is $26.64
    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and
    full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team
    and enjoy these benefits and so much more!
    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment
    Thank you for your interest in applying for this role. The successful candidate will be required to
    complete a background check as a condition of employment for this role.

    Qualifications

    • Previous IT and/or help desk experience preferred.
    • Technical experience with hardware and software.
    • Highly proficient in MS Office skills.
    • Strong communication skills.
    • Ability to prepare, analyze, and report complex data.
    • You may previously have held roles like: Warehouse Management Systems Specialist, Distribution Specialist, IT Help Desk Analyst, Operations Systems Specialist, WMS Specialist, WMS Application Manager, Warehouse Super User Requirements.
    • Ability to lift up to 70 lbs./30kgs ergonomically. Ability to stand and walk for long periods of time.
    The starting rate/ salary for this position is 26.64 USD
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