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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

顾客关系部专员（售后鉴定）

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  • Hangzhou, Zhejiang, China
  • Customer Relations
  • Full time

Job Description

  • Job ID: 22679CN

  • Date posted: 25/04/2026

    • 你是谁

    • 需要有良好的服务意识，会开车，会组装家具，有家具维修相关经验者优先
    • 具备数据分析能力，通过一线顾客反馈问题，分析问题根源，以持续优化服务流程
    • 个人价值观与宜家价值观相契和。

    你的工作职责

    • 通过提供高效的上门安装/鉴定和维修服务，确保愉悦的顾客体验。
    • 努力提升自身专业知识和技能，包括产品优势和安装标准两个方面。
    • 发掘安装问题的根本原因，并及时反馈给相关部门，防止同样的问题重复出现。



    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!








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