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Meeting & Understanding Customers

IKEA Business & Financial Service Leader - IKEA Korea Service Office

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  • Gwangmyeong-Si, Gyeonggido, South Korea
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 336043

  • Date posted: 16/04/2026

    • Who you are

    The purpose of this job is to drive profitable, sustainable growth by shaping and executing the country strategy for IKEA Business (B2B) and Financial Services. You’ll democratize access to simple, transparent, and sustainable finance and services, and integrate them seamlessly across the IKEA journey, from inspiration to purchase to long-term care, for both individuals and businesses.

    • Broad Financial Services Expertise: Deep understanding of payment infrastructure, issuing/acquiring, credit risk, partner economics, and FS product revenue models.
    • B2B Market Mastery: Knowledge of the local and global B2B landscape—SME and enterprise needs, decision cycles, procurement and invoicing, key account mechanics, and solution selling.
    • Regulatory Fluency: Strong grasp of local/global regulations impacting payments, credit, consumer duty, AML/KYC, data privacy—and the ability to translate regulation into strategy.
    • Customer & Multichannel Excellence: Track record improving conversion and loyalty across store and digital journeys; comfortable with CRM, segmentation, and lifecycle marketing.
    • Sustainability Mindset: Ability to embed sustainability in offers (green finance, circular models, responsible lending) consistent with IKEA’s values.
    • Data & P&L Ownership: Skilled in building business cases and managing P&L; fluent with KPI design, funnel analytics, and portfolio performance.
    • Partner & Change Leadership: Experienced in negotiating complex partnerships, vendor governance, and leading cross functional change (agile ways of working is a plus).

    You as a leader:
    • Drives strategy into measurable outcomes as a values-driven, commercial builder.
    • Balances P&L ownership with customer obsession, using data for clear decisions, simplifying complex problems, and designing effective customer journeys across store, remote selling, and digital.
    • Orchestrates strong partnerships, embedding risk and compliance by design while maintaining speed.
    • Coaches diverse teams, creates clarity in a matrix organization, and communicates with honesty and humility.
    • Engages hands-on when needed, considers long-term impact thoughtfully, and makes sustainable and affordable choices easy for the many.

    Your responsibilities

    • Lead & Inspire the Country Network: Build, coach, and empower a cross functional country team for IKEA Business & Financial Services. Create one plan and one set of goals across Retail, Store Operations, Remote Selling, Digital, Legal/Compliance, Risk, and Finance maximizing impact through collaboration and clear roles.
    • Own the Business & the P&L: Lead and develop the total IKEA Business and Financial Services portfolio in the country. Set targets, build business cases, plan and allocate budgets and resources, and manage performance to deliver agreed growth and profitability anchored in analytics and insights.
    • Turn Strategy into a Country Roadmap: Translate the vision into an executable 12–36 month roadmap, sequenced by impact and readiness. Anchor delivery in Country Business Plans and global/matrix direction, with clear stage gates, benefits tracking, and issue/risk management.
    • Orchestrate the Partner Ecosystem: Develop and govern strategic relationships with banks, PSPs, fintechs, and insurers in line with the IKEA Business & Financial Services Governance Framework. Negotiate commercials and SLAs, manage joint roadmaps, and ensure banking relationship alignment for Financial Services launches and operations.
    • Govern Risk & Compliance by Design: Ensure AML/KYC, credit risk, data privacy, and consumer protection requirements are designed into journeys and operations. Lead audits, remediation, and continuous improvement with Legal/Compliance, Risk, and global functions.
    • Commercial Activation Across Channels: Integrate FS and IKEA Business offers into store, remote selling, and digital journeys (e.g., credit at checkout, B2B invoicing, leasing/subscriptions). Equip co workers with training, tools, and incentives. Drive campaigns that increase attach rates, approval rates, and conversion.
    • Acquire, Activate & Retain B2B Customers: Grow IKEA Business sign ups, active accounts, and lifetime value via segmented offers, lifecycle CRM, key account management, and solution selling tailored to SMEs, project buyers, and enterprise accounts.
    • Relentless Customer Experience Improvement: Redesign end to end journeys to remove friction and make sustainable choices the easy choice—improving approval times, fulfillment, self service, and after sales care. Measure impact through NPS/CSAT and conversion improvements.
    • Program & Change Leadership: Lead cross functional planning and execution rhythms (QBRs, steerco, stand-ups). Remove blockers, align priorities, and ensure communications, training, and adoption across stores and digital teams.
    • Sustainability & Circularity Embedded: Integrate green financing, circular models (leasing, buy back, refurbished), and responsible lending into the portfolio. Track contribution to People & Planet Positive targets.

    Our team within IKEA

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager. If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.
    International mobility support can be offered as part of the recruitment.

    Please note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

    If you have questions regarding recruitment process, please contact to Roise Han (rosie.han@ingka.ikea.com).

    보훈 및 장애여부 등

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. (*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다
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