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Production & Supply chain

Fulfilment Operations Team Leader - IKEA Giheung

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  • South Korea
  • Logistics & Supply Chain

Job Description

  • Job ID: 343920

  • Date posted: 18/05/2026

    • Who you are

    We are looking for a Fulfilment Operations Team Leader at IKEA Giheung.
    This role is responsible for achieving excellence in the daily operations of the fulfilment unit by assigning job duties to co-workers and communicating objectives and goals on a daily basis. Leading, coaching, and developing operational teams is a key part of the role as a people leader.

    This position reports to the Fulfilment Operations Manager at IKEA Giheung and primarily works in outbound flow, but is not limited to this area.

    • Good knowledge of retail and/or logistics processes, tools and working methods.
    • Good knowledge of different leadership styles and how to adapt it according to needs and different situations.
    • Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business.
    • Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures.
    • Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety and security.
    • Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
    • Good knowledge of the IKEA Concept, the IKEA Brand Identity, and the IKEA Culture & Values

    Your responsibilities

    • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
    • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.
    • Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA
    regulations and local legislation related to health, safety, security, and the environment.
    • Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create
    co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet
    seasonal needs.
    • Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.

    About this work area

    Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with
    our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.

    Apply now!

    For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager. If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.

    Note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

    If you have questions regarding recruitment process, please contact to rosie.han@ingka.ikea.com.

    채용 시 참고사항

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. (*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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