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Production & Supply chain

Fulfilment Operations Team Leader (1yearTemporary) - IKEA Gwangmyeong

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  • Gwangmyeong-Si, Gyeonggido, South Korea
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 334854

  • Date posted: 25/03/2026

    • Who you are

    • You have Interested in home furnishing, people's life at home, and the IKEA product range.
    • You have a passion for developing people and talent.
    • You have a passion for logistics and working in a fast-paced and constantly changing retail environment.
    • You understand of budget, cost and key performance indicators and how to use them to plan, follow up and steer the business.
    • You have analytical and numerical skills.
    • You have skilled in creating an efficient and cost-effective commercial performance.
    • You understand and actively use all IKEA manuals, specifically the In-store Logistics the IKEA Way manual to build additional competence.
    • You understand IKEA Code of Conduct, as well as regulations and legislation relating to health, safety and security.
    • You have Knowledge and skills of safe and efficient forklifts' driving working methods confirmed by Forklift operator certifications according to IKEA rules and Local legislation.
    • You have ability to lead based on performing and delivering while learning and developing.
    • You have ability to build trust and communicate in a clear and targeted way with different people in various situations.
    • You have ability to successfully complete tasks within set timelines despite limited resources in a constantly changing and challenging environment, while also motivating and engaging team members to collaborate effectively under such condition.
    • You have ability to provide general and detailed progress updates to the Fulfilment operations manager, actively communicate with team members, and effectively convey business changes and dynamic environments to the team in a positive and motivating manner.
    • You have ability to persuade and lead Business.
    • You have ability to understand people and teams/ understanding & drive and ability to improve.
    • Able to work on weekends, public holidays and between 03:30 and 22:00 (This is a full-time position with a 40-hour workweek, working 8 hours per day, 5 days a week)

    Your responsibilities

    • Work closely with Fulfilment team to secure correct usage of short term capacity of the store in order to maximize efficient logistics operations with the right balance in inbound and outbound volume by considering space, equipment and people.
    • Influence and lead Fulfilment Operations Co-workers within the assigned area or responsibility to secure the highest goods availability and enable customer order fulfilment at all times at the lowest possible cost.
    • Identify, recruit, retain and develop the many talents in Fulfilment Operations Team to secure a diverse, competent team that can execute it’s assigned responsibilities with confidence and secure the future succession.
    • Contribute to positioning the IKEA store and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way.
    • Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in Fulfilment Operations Team
    • Ensure that Fulfilment Operations Co-workers work in compliance with the IKEA code of conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment.
    • Contribute with relevant fulfilment operations input and feedback to the logistics action plan and ensure that these actions are implemented in the inbound- and/or outbound fulfilment operations processes.
    • Share knowledge of effective and efficient fulfilment operations within assigned area of responsibility with colleagues and business partners to support their competence development, including understanding of the principles of health and safety in goods
    • Secure effective, qualitative and efficient daily fulfilment operations within the assigned fulfilment operations flow process(es) in order to guarantee customer shopping experience through quality of products, merchandising and stock accuracy.
    • Contribute to the task and goals of the IKEA Value chain as stated in Global Service Protocol, local appendices and service agreement with Transport Service Providers through correct execution of the assigned fulfilment operations flow processes.

    About this work area

    Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with
    our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.

    Apply now!

    For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager. If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.

    채용 시 참고사항

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다
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