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Meeting & Understanding Customers

Easy Buying Manager (40T, 1year temporary) - IKEA Gwangmyeong

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  • South Korea
  • Customer Relations

Job Description

  • Job ID: 360514

  • Date posted: 12/08/2026

    • Who you are

    • You are passionate about customers and act to ensure a positive shopping experience.
    • You have the IKEA values truly reflect personal values.
    • You have solid understanding of all aspects of the home-to-home shopping experience.
    • You have ability cost and budget management.
    • You have proven leadership knowledge in a people-centric organisation.
    • You have good communication, negotiation and influencing skills.
    • You have ability to find solutions for customer and operational issues.
    • You have ability to work independently and reliably on agreed working methods.
    • You have good attention to details by being persistent, structured and accurate.

    Your responsibilities

    ▪ You contribute to the creation and operational implementation of the local customer relations' action plan.
    ▪ You support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
    ▪ You contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
    ▪ You implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
    ▪ You implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience.
    ▪ You ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.
    ▪ You provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
    ▪ You provide input to the service agreements and contracts with internal and external partners, such as the Customer Support Centre and support co-workers in executing those.
    ▪ You ensure balanced operational excellence in daily operations to enhance the easy buying experience.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Questions and support? Let's connect!

    For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

    We appreciate your application. Kindly submit your application as soon as possible. We aim to conduct interview from XX APR based on our target on-boarding date which is Xst of XXX 2020. Regardless closing date of this job post, interview is going to proceed sequentially

    Due to the tight timeline, invitations to interviews will most likely be sent out with short notice and we truly appreciate your cooperation & understanding for this. Some interviews may be conducted over phone or Video - Microsoft TEAMS (To reduce travel).

    If you have questions regarding recruitment process, please contact to

    채용 시 참고사항

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. (*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다
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