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Meeting & Understanding Customers

Customer Relations Manager - IKEA Gwangmyeong

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  • Gwangmyeong-Si, Gyeonggido, South Korea
  • Customer Relations
  • Full time

Job Description

  • Job ID: 333692

  • Date posted: 17/03/2026

    • Who you are

    • You have proven Management and Leadership skills and values that reflect IKEA values.
    • You have passion for identify and developing talents and leadership.
    • You are understanding of profit and loss and how to affect its result through departmental actions.
    • You have ability to create and work on business plans, budgets and goals, using strategic thinking.
    • You have ability to engage people by creating passion for your plans.
    • You have passion for customers and act to ensure a positive shopping experience.
    • You have the IKEA values truly reflect personal values.
    • You have ability to lead business through people.
    • You are enjoy working in a fast-paced and future-oriented retail environment.
    • You have passion for home furnishing, people's life at home and IKEA range of products and services.

    A day in your life with us

    • You recruit and train strong store CR team of passionate IKEA ambassadors in order to secure smooth operations for our customers from day 1.
    • You are in close cooperation with store management team establish smooth and efficient working processes and routines for Gwangmyeong Store
    • You are speaking partner for retail establishment team in regards to future store operations and safety & security agenda.
    • You are together with your team contribute establish IKEA brand in the new market ensuring strong connection with the local needs of many people.
    • You drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop.
    • You influence the unit management team with customer insights that will allow it to base business decisions on customer expectations.
    • You responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
    • You support commercial initiatives and priorities before, during and after the shopping experience.
    • You establish and maintain service agreements with internal stakeholders (including customer support) and external partners in order to protect operational standards and help safeguard the IKEA culture.
    • You ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.
    • You identify and develop the many talents in the unit and within the department to secure succession planning.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Questions and support? Let's connect!

    For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

    If you have questions regarding recruitment process, please contact to

    채용 시 참고사항

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    [서류 반환 정책]
    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다
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