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Meeting & Understanding Customers

Työntekijöitä IKEA Lahden myymälään

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  • Lahti, Finland
  • Sales & Commercial

Job Description

  • Job ID: 345271

  • Date posted: 26/05/2026



    • IKEA Finland will open a new kind of store in Lahti after the summer. The store will bring a familiar IKEA experience closer to people in the area – in a smaller, more accessible format. The selection will include around 2,000 of our most loved products, along with design services and food, making it easy for our customers to create a better everyday life at home.

    To make this happen, we are now building the team for our new Lahti store. We are looking for co-workers who are passionate about home furnishings and enjoy creating meaningful, positive experiences with customers. Together, we want to inspire and support our customers on their journey to a better everyday life.

    If this sounds like you, keep reading to learn more about what we offer and what we are looking for!


    WHAT YOU’LL BE DOING DAY TO DAY

    Together, we make it happen! As part of our team, you’ll work across all areas of the store, supporting each other and stepping in where the need is greatest to create excellent experience for our customers. You’ll be a multi-skilled co-worker, contributing to the full customer journey and the smooth running of everyday life in the store.

    In your role, you won’t have just one fixed area. Instead, you’ll rotate and contribute across the store depending on daily needs. This means you’ll gain experience and confidence in all of the following areas:

    SALES & CUSTOMER SOLUTIONS
    You meet customers throughout their entire journey – from first contact to final purchase and beyond. You understand their needs and help turn their ideas into reality by offering simple, functional, and affordable IKEA solutions, from quick purchases to more complex planning like kitchens and storage. You support our customers with orders, payments and use digital tools in your daily work.

    IKEA FOOD
    You contribute to a welcoming food experience by preparing and serving food, maintaining high standards of hygiene, and keeping the area clean, safe and inviting. Please note that for food safety reasons, we follow strict guidelines for appearance and dress (e.g. no jewelry, short and clean nails, hair tied up, a neat and protected beard, and appropriate work clothing provided by the employer).

    DAILY STORE OPERATIONS & SALES SUPPORT
    You help keep the store running smoothly by ensuring products are available, well-presented and easy to buy, while supporting daily routines across the store.

    Why we will love you

    You thrive in a fast-paced, hands-on environment with many customer interactions. You’re curious, solution-oriented and always ready to learn something new.

    You enjoy customer service work and want to help customers find the right solutions for them
    You are comfortable with approaching customers, you listen, and communicate clearly and kindly
    You are a flexible multi-skilled professional – you enjoy the variety of the workday and that tasks can change quickly
    You enjoy teamwork and understand that we succeed best together
    You are fluent in using digital tools (e.g., ordering, payment, and planning systems) & Microsoft Office various applications
    You are willing to work in shifts, including evenings and weekends
    You communicate fluently in both Finnish and English
    You have a valid hygiene certificate

    In addition, we appreciate:
    Previous experience in retail, customer service, restaurant/café work, or other service professions
    Interest in home furnishing, planning, sales, or restaurant operations
    A desire to take responsibility for daily store routines and continuous development of your own skills

    Together as a team

    WHAT WE OFFER YOU

    At IKEA, you become part of a company where we believe in working together, simplicity, and renewal.
    In the new IKEA Lahti store, you have a unique opportunity to:
    Be involved in building a new store concept and operating practices
    Develop your skills in several different areas
    Grow in your role through clear induction and continuous learning
    Work in a relaxed, straightforward, and diverse work community where everyone can be themselves.

    The basic salary for the position is in accordance with the Collective Agreement for the Commercial Sector (salary group C), which, depending on years of experience, is €11.58-15,68/hour. In addition, we pay supplements according to the collective agreement based on actual working hours. The salary is affected by previous experience in similar tasks and education related to the field.

    Apply now!

    We offer permanent contracts for either 12-15 or 30 hours per week.
    Work begins on Monday 6.7.2026, and your first few weeks will be spent at the IKEA Vantaa store getting acquainted with your new job and attending various training sessions.

    Does this sound like your dream role? Great! Here's how the process works:
    1. Send us your application by Tuesday 2.6.2026. Fill out the application form carefully, there we´ll ask clarifying questions about your preferred work tasks, contract hours and skills. Remember to attach your CV & motivation letter to your application. We process applications daily.
    2. If you proceed to the next stage of recruitment, we will send you an invitation to a one-way video interview (HireVue), which you can answer at your convenience.
    3. If you proceed to the final stage of recruitment, we will organize a group recruitment event in the Lahti area preliminarily on Tuesday 16.6.2026. You will receive a personal invitation to the event by email.

    If you have any questions about the recruitment process or open positions, or if you require any accommodations during the application or interview process, please contact us at recruitment.ikea.fi@ikea.com. We’re happy to help.


    We look forward to your application!

    IKEA, more than just a job✨

    The world needs people like you. So do we. Come work with us just as you are.
    Working at IKEA is more than just a job, because with us, you are part of an inclusive and diversity-valuing work community. Togetherness is important to our co-workers, and team spirit is at the core of what we do. IKEA offers various career paths and opportunities to develop in roles that suit you. We give you the chance to bring forth your ideas to develop our work and thus get to create new IKEA success!
    We value all our co-workers equally and our pay is in line with the Collective Agreement for the commercial sector. Your salary level is defined by your job role and your corresponding previous work experience, as well as a possible degree in the field.
    You get to enjoy many comprehensive IKEA co-worker benefits addition to your salary, such as flexible Smartum Saldo, staff discount on our products, One IKEA Bonus Program, presents on special days & Christmas and much more!
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