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Meeting & Understanding Customers

Responsável de Secção de Vendas - Shopkeeper - Secção de Utensílios de Cozinha

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  • Braga, Portugal
  • Sales & Commercial

Job Description

  • Job ID: 348027

  • Date posted: 19/06/2026

    • Who you are

    • A passion for selling, reaching your goals and getting the best for IKEA customers;
    • Understanding Store operations the IKEA way, Range presentation the IKEA way and In-store logistics the IKEA way;
    • Business goals orientation;
    • Ability to create a high commercial performance;
    • Sales steering, as well as sales location management/sales space capacity;
    • Understanding of the local market and competition;
    • Understanding and active use of the manuals Selling the IKEA way, Pricing the IKEA way;
    • Ability to lead business through people by demonstrating high leadership capabilities;
    • Ability to make things happen by championing flexibility, speed and simplicity;
    • A passion for developing people and talent;
    • Your leadership is based on performing and delivering while learning and developing

    A day in your life with us

    • Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and take action accordingly by using proven solutions and good examples; • Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
    • Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy;
    • Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience;
    • Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers;
    • You and your team actively sales steer to your department’s top-selling products, prioritized products (e.g. overstock/övertag) and IKEA service products in order to maximize sales and long-term profitability;
    • You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions);
    • You develop your team and its individual members and ensure you have a succession in place.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    At IKEA / Ingka Group we believe everyone deserves to feel welcomed, respected, supported and valued, regardless of any identity dimension or life circumstances. We are committed to create a diverse work environment where everyone feels included and has access to the same opportunities. We want to reflect the society we live in and do not tolerate discrimination. It is based in these values that we work daily, because we believe diversity is the key to our success and inclusion is everyone’s responsibility.








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