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Tech & Innovation

Senior Systems Engineer- ServiceNow HRSD

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  • Bengaluru, India
  • IT & Digital Solutions

Job Description

  • Job ID: 351573

  • Date posted: 02/07/2026

    • Who you are

    We are looking for a Senior System Engineer to join us in developing ways for IKEA to stay relevant for our customers.

    Our diverse team for is growing and we would love to talk with you, if you recognize yourself in some of the following:

    • Have a strong technical background in ServiceNow HRSD, skilled in designing, optimizing, and enhancing enterprise HR service delivery platforms for complex, regulated environments. You excel in complex settings, not just resolving issues but also designing robust, scalable HRSD solutions that drive business value.
    • Passionate about understanding and mastering the ServiceNow HRSD platform its core HR services, workflow automation, knowledge and case management and integration capabilities to optimize HR service delivery.
    • Expert in Configuring ServiceNow Solution Defining including data models, workflows, and integrations.
    • Love being creative through automating complex HR workflows, utilizing ServiceNow's tools to replace manual tasks, enhance system reliability, and deliver a seamless HR service experience.
    • Continuous Improvement Staying up to date with the latest ServiceNow features and best practices to drive continuous improvement and innovation.
    • Are comfortable working as a systems generalist, owning adjacent tools such as Jira, Confluence and GitHub
    • Proactively manage relevant stakeholders, ensuring strong alignment between Product, HR, Compensation/Benefits, IT and Security.
    • Are a team player who takes ownership, builds strong cross functional relationships and enjoys sharing knowledge and mentoring others.

    This is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role.

    The must-haves we see for this role is though:

    • 4+ years of experience in an Application/ Systems Engineer role, including 3+ years of hands-on experience with ServiceNow HRSD module
    • Strong knowledge of ServiceNow platform Architecture and related products especially HR Service Portal, Knowledge base, Case management, Virtual Agent, Document Management, Now Mobile App, Integration Hub
    • Deep understanding of dependencies between ServiceNow capabilities (ITSM, HRSD) and components: portals, knowledge bases


    The IKEA culture and values are very much a part of our business and day-to-day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more about our values and life at IKEA on our website www.ikea.com.

    A day in your life with us

    You’ll be a vital part in the transformation of IKEA into a more front line obsessed company. This mean that you will:
    • Lead and Own HRSD Solutions: Continuously improve and stabilize ServiceNow HRSD solutions to meet business need
    • Innovate through Automation and Service Design: Design and enhance HR service delivery within ServiceNow via automation capabilities and strategic service design, promoting operational efficiency and scalability.
    • Manage Technical Change Lifecycle: Oversee technical changes across ServiceNow HRSD environments, encompassing configuration, testing, performance optimization, and release management.
    • Collaborate with Stakeholders and Product Teams: Partner effectively with HR Product Owners and business stakeholders, providing technical expertise to shape solutions and align priorities across integrated systems.
    • Promote and lead System Engineering Best Practices: Champion strong governance, operational excellence, continuous improvement, and knowledge sharing within the ServiceNow HRSD area.

    Together as a team

    You will work in Group Function Digital Area. The Digital Area – Group Functions is a new area built to strengthen digital partnership and delivery across all Group Functions and Global Business Operations (GBO). We develop and deliver digital capabilities across key areas like Finance, People & Culture, Procurement, Legal, Business Risk & Compliance, Communications, Real Estate, Business Steering in Ingka’s global organisation.

    IKEA has long been a global leader in home furnishing. We are proud of our vision to improve the everyday life of the many people. But our industry is quickly changing, and we need to adapt to stay competitive.

    We see so many opportunities for what we can accomplish and have the ambition to be a world-class team. At the same time, we believe that our work is not just about building models, but also about learning and having fun together.

    We can offer you:

    • Work on some very interesting problems across 25+ markets
    • Opportunities to have a global impact with your work.
    • A team of great colleagues to learn with and from (with world-class experience across all aspects of Technology)
    • Flexible and friendly working environment.








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