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Meeting & Understanding Customers

Furniture Planner

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  • Dundee, Dundee, United Kingdom
  • Customer Relations
  • Part time

Job Description

  • Job ID: 332710

  • Date posted: 12/03/2026



    • Are you a skilled organizer who enjoys creating efficient spaces? We're seeking Planners who can turn chaos into culinary masterpieces and wardrobe wonders! If you can juggle frying pans, floor plans, and fashion with equal finesse, this is the role for you. Join us and help design the kitchens where dreams (and delicious dishes) come to life, and the wardrobes where style and functionality meet!

    Given the small size of the unit, we need team members who can handle multiple roles on their own and oversee daily operations reliably. You will be handling all aspects of running a small unit from planning to customer service and opening/closing duties.

    WHAT WE OFFER

    • The Start Date of employment will be: 19th April 2026
    • The starting salary for this role is £22,598 per annum, based on skills and experience.
    • Part Time: 32 hours working 5 days per week including evenings and alternate weekends.

    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount and discount portal helping you save £100s on high street retailers.
    • X4 Life Assurance, enhanced statutory pension contributions and interest free loans

    ....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/


    WHAT YOU'LL NEED TO HAVE

    • You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs.
    • You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates.
    • You have the ability to take initiative and adjust to new ways of working, able to both find solutions to complex problems and be able to communicate to the customer.
    • You have a willingness to learn and work with a variety of computer programmes including Microsoft Office suite and Planning Tools.


    WHAT YOU’LL BE DOING ON THE DAY TO DAY

    • Planning & Designing kitchens & wardrobes for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
    • You actively engage with our customers identifying their needs, inspiring and advising them on the best solutions for their life at home.
    • Support with responding to the customer emails, securing payments both in store and remotely.
    • You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen.
    • You will support the overall customer shopping experience in the Planning and Order Point by completing other tasks when needed this may include replenishing products, picking and handing out orders, supporting with general customer enquires.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and a cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend an interview, in preparation for the interview you will be asked to complete a task to present back.

    We understand not everyone will be selected, but we promise to keep you informed either way.

    We are unable to accept applications via email and encourage you to apply online as soon as possible.

    For any advice or support, email emma.jones4@ingka.ikea.com and I will be happy to help!












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