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Meeting & Understanding Customers

Shopkeeper (40T, Permanent) - IKEA Gangdong

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  • Seoul, Gyeonggido, South Korea
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 342968

  • Date posted: 07/05/2026

    • Who you are

    • You have experience of actively selling through understanding your customers and their needs.
    • You are good at identifying commercial priorities and re-prioritizing your work to align with them.
    • You have a passion for selling, reaching your goals and getting the best for IKEA customers.
    •You have the IKEA values accurately reflect your own values.
    • You are enjoy working in a fast-paced and future-oriented environment.
    • You get as much out of helping your team achieve and develop as you do of your own achievements.
    • You have the right attitude and behaviour to sell actively and help customers to buy.
    • You have ability to create a high commercial performance.
    • You have ability to lead business through people by demonstrating high leadership capabilities.
    • You have ability to make things happen by championing flexibility, speed and simplicity.
    • You are considered decision-maker.
    • Your leadership is based on performing and delivering while learning and developing.

    Your responsibilities

    • You are optimising sales and profitability by taking ownership of the product range and actively promoting the IKEA commercial priorities and volume commitments.
    • You are acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply and performance analysis.
    • You ensuring that the shop is in excellent shape and fully stocked at all times so that customers can make a buying decision on their own.
    • You ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
    • You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
    • You ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
    • You are understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
    • You take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and take action accordingly by using proven solutions and good examples.
    • You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
    • You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
    • You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
    • You develop your team and its individual members and ensure you have a succession in place.
    • You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

    Questions and support? Let's connect!

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    채용 시 참고사항

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    [서류 반환 정책]
    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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