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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

SALES & COMMERCIAL TEAM LEADER – SMALL STORE

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  • Lecce, Lecce, Italy
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 335294

  • Date posted: 25/03/2026



    • WHAT YOU'LL BE DOING DAY TO DAY

    • Drive sales performance by leading commercial priorities, range focus and customer engagement across all channels
    • Turn local customer needs into clear and actionable commercial plans, ensuring an inspiring and seamless shopping experience
    • Lead and develop your team, building strong sales mindset, product knowledge and ownership
    • Work closely with the rest of the store to ensure commercial plans are executed effectively in daily operations
    • Take responsibility for the store beyond your area, stepping into operational topics when needed and showing curiosity and willingness to grow across the full store scope

    WHAT YOU'LL NEED TO HAVE

    • Experience in sales and in leading teams in customer-facing environments
    • Strong commercial mindset with the ability to identify opportunities and turn them into results
    • Good understanding of customer behaviour and how to act on insights
    • Ability to use data and KPIs to guide decisions and improve performance
    • Hands-on leadership style, with the ability to act quickly and take ownership
    • Strong communication skills and ability to build trust within the team

    WE CARE FOR PEOPLE

    At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability. Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process.

    WORKING WITH US HAS ITS REWARDS

     Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.


    As part of the team you’ll have access to: 

    - Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)

    - Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.

    - Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€

    - Employee discount: 15% on the purchase of IKEA products for personal use

    - IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)

    - Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more

    - Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together












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