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Meeting & Understanding Customers

Assistant Department Manager - Roma (San Giovanni)

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  • Roma (San Giovanni), Lazio, Italy
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 339046

  • Date posted: 17/04/2026



    • WHAT YOU'LL BE DOING DAY TO DAY

    • Take ownership of Unit performance by defining and executing action plans aligned with country priorities and monitoring KPIs to address opportunities and risks in a fast-changing environment.
    • Drive commercial excellence across all channels by steering sales on top-selling, prioritized products and IKEA service solutions while ensuring the Unit is always in excellent shape.
    • Use customer, market and competition insights to adapt commercial actions, responding to local needs, feedback and stock availability.
    • Collaborate closely with the Store Commercial Team, Service Office matrix and P&C to ensure strong alignment and the right competence in place to deliver excellent customer experience.
    • Recruit, onboard and develop the team, strengthening sales mindset, product knowledge and service competence while supporting engagement and succession planning.

    WHAT YOU'LL NEED TO HAVE

    • Proven experience in Sales, including coordinating resources and supporting team performance delivery
    • Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L
    • Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
    • A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships
    • Ability to organize and prioritize different tasks and processes and identify business opportunities
    • Follow up and measure performance outcomes, capturing key learnings to continuously improve planning and future results.
    • Ability to speak in Italian and English


    WE CARE FOR PEOPLE

    At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability. Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process.












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