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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Product Quality & Recovery Co-Worker

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  • Burlington, Ontario, Canada
  • Sales & Commercial

Job Description

  • Job ID: 365208

  • Date posted: 11/09/2026

    • What you'll need to have

    • A customer-focused, commercial mindset with a drive to achieve results.
    • Experience in a customer-facing retail or commercial environment.
    • Strong communication, teamwork, and problem-solving skills.
    • The ability to prioritize tasks, work efficiently, and adapt in a fast-paced environment.
    • Confidence to take initiative and work independently when needed.
    • An eye for detail and an understanding of merchandising and customer behavior.
    • Practical experience using hand and power tools for product assembly and maintenance.
    • Knowledge of IKEA products, sustainability principles, and quality and safety standards.
    • Comfort using digital tools and systems in daily work.
    • The physical ability to frequently move throughout the store and safely lift products weighing up to 50 lbs.

    A day in your life with us

    • Take necessary action on products to give them a second chance, through As-Is Selling, repackaging or spare partsmanagement.
    • Present and Sell IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business.
    • Always consider the sustainability impact when deciding when and how to recover products.
    • Represent and be an ambassador for product recovery, quality, and safety awareness in the unit.
    • Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery.

    About this work area

    From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Product Quality & Recovery Co-Worker.
    The starting rate/ salary for this position is 20.15 CAD
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