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Meeting & Understanding Customers

Sales Support Specialist

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  • Bangalore, Karnataka, India
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 316349

  • Date posted: 05/12/2025

    • Who you are

    As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have:
    • Formal qualifications in Sales, Business Management or equivalent
    • Minimum 5 years of experience of working with sales operations
    • Experience in driving output within set scope and following up results
    • Broad knowledge of IKEA tools, processes and cycles
    • Good knowledge of operational plans and goals as well as follow up on KPIs
    • Strong analytical skills with ability to prioritise and make decisions with speed and simplicity
    • Experience with building analytical insights using Microsoft Excel and/or Power BI
    • Strong interpersonal skills with the ability to build trustful relationships
    • Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points
    • Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
    • Broad knowledge of how to optimise the customer experience across physical and digital touchpoints and content to increase the likelihood that customer visits convert to sales

    Your responsibilities

    To support the Sales function in gaining insight of sales performance, as well as planning and coordinating sales activities to enable for extraordinary growth.
    • Coordinate setting prices and supply forecasting across the Home Furnishing Business area, together with the Sales Performance Leader. Ensure pricing and supply forecasting support achieving the target financial frame
    • Perform selling administrative tasks including range dimensioning, activity-related administration, range management, proof reading e.g., of commercial communication, updating sales steering tools, reporting, and sales monitoring in order to support Business Leaders
    • Support Sales Performance Leader to monitor sales and gross margin performance, identify deviations, and activate the business via Business Leaders
    • Prepare and effectively communicate sales and margin reporting with clear insights and alert on trends and risks
    • Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals
    • Actively cooperate with all key stakeholders within commercial and beyond to secure
    integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
    • Contribute to the integrated multichannel executions/output of the selling function in order to contribute to the business goals
    • Measure performance of output in sales activities to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year
    • Be an active player in driving an open and sharing climate, be a role model of the IKEA values

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    We are an equal opportunity employer:
    At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.








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