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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Relations Assistant

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  • Belfast, United Kingdom
  • Customer Relations

Job Description

  • Job ID: 338774

  • Date posted: 11/05/2026



    • IKEA Belfast are looking to welcome Customer Relations Assistants to join our team.

    Bring your problem‑solving flair and people skills to our Customer Relations team, where you’ll turn tricky moments into great experiences. From smooth returns to assembly advice and spotting product issues, you’ll be the go‑to expert who keeps customers smiling.


    WHAT WE OFFER

    • The Start Date of employment will be: 13th June 2026.
    • Hourly rate of £13.45 per hour.
    • 20 hours weekly working 4 days per week including evenings and 3 out of 4 weekends.
    • 12 hours weekly working 3 days per week including evenings and 3 out of 4 weekends.
    • Working hours are between 10am and 8:30pm.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

    ...as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU'LL NEED TO HAVE

    • You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision. This will cover the checkouts and returns desk.
    • You have a customer first mindset, making the customer feel valued and supported in everything you do.
    • You are computer literate and able to work with technology.
    • The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.


    WHAT YOU'LL BE DOING DAY TO DAY

    • You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
    • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
    • You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
    • Working on the checkouts, supporting customers with card & cash transactions.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face-to-face interview.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email me at james.fraser1@ingka.ikea.com and I will be happy to help!












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