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Meeting & Understanding Customers

Sales Performance Leader, IKEA SEE

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  • Beograd, Beograd, Serbia
  • eCommerce
  • Full time

Job Description

  • Job ID: 332322

  • Date posted: 06/03/2026

    • Why we will love you

    You are a commercially driven leader with strong analytical capabilities and a passion for turning insights into actions. You understand the complexity of a omnichannel retail business and feel comfortable navigating between strategy and execution, including the growing impact of online channels and digital performance.

    You bring:
    • Minimum 5 years of experience in sales operations and delivering business results
    • Experience from retail, preferably within the home furnishing sector
    • Strong analytical skills and the ability to prioritize and make decisions with speed and simplicity
    • Good knowledge of data analytics, digital tools and performance metrics for sales follow-up
    • Understanding of consumer behavior in an online retail environment
    • Experience in planning, driving output and measuring performance across online channels
    • Ability to collaborate across functions and lead stakeholders in an inspirational way, in line with IKEA tone of voice, demonstrating strong stakeholder management skills by building trustful, collaborative relationships
    • Motivation to create customer value and contribute to sustainable business growth

    A day in your life with us

    To act as a strategic advisor to the E-Commerce Manager by leveraging insights from online sales and business performance to drive sustainable sales growth, profitability, and increased conversion. By understanding market demand and customer behavior, contribute to optimizing the online offer and improving performance. View online business through the eyes of the customer, proactively identifying opportunities for improvement and collaborating with stakeholders to create a seamless and enjoyable online shopping experience.
    This role is part of the E-Commerce team and reports to the E-Commerce Integration Manager.

    About the assignment

    You will:
    • Analyze online sales performance and provide actionable insights to support the E-Commerce Manager in driving growth
    • Act as an active member of the E-commerce team and proactively contribute to E-commerce plan/output to deliver to the common objectives and goals
    • Perform online funnel analysis to understand customer behaviour throughout the purchasing journey and identify opportunities to improve the process
    • Accountable for sales, gross margin and forecasting across online channel together with E-commerce Manager
    • Responsible for measuring online sales performance to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year
    • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact - for example: Digital (IT), CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), RCMP (Remote Customer Meeting Point)
    • Establish and analyze qualitative and quantitative data to find pain points in the customer shopping experiences
    • Secure the effective implementation of tools, working methods and best practice to secure a strong retail foundation and raise the existing base
    • Identify proven solutions and ideas to make the operation quicker, leaner and simpler with the perspective of the customer in mind at all times
    • Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA

    Apply now!

    This is a permanent, full-time (40 hours per week) position reporting to the E-commerce Integration Manager.

    We look forward to receiving your application in English via our recruitment system no later than March 20th, 2026.

    At IKEA, we’re proud to be an equal opportunity employer. We believe diverse perspectives strengthen our team, and we encourage applications from all backgrounds, identities, and experiences. What matters most is your passion to grow, learn, and make a positive difference for the many people.

    Why working at IKEA is so much more than a job?

    We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits:

    • Be yourself, with us - We’re big on togetherness, and even bigger on being you. Your voice matters here – your ideas, your energy, your unique way of seeing the world. You’ll work in a team that supports and inspires.
    • Office or home? A bit of both - We mix working from the office with the option to work from home. While we still spend time together on-site, there's flexibility to spend part of your week working from the comfort of your home.
    • A workplace that cares - Your well-being is important to us. That’s why you’ll have access to a private health insurance plan, life insurance, and 24/7 professional support for anything from emotional challenges to legal or financial advice.
    • Let’s grow – together - At IKEA, success is shared. Our One IKEA Bonus program celebrates team results – because great things happen when we all move in the same direction.
    • Furnish your life with us - Need a new wardrobe? Sofa? Kitchen? As an IKEA co-worker, you’ll enjoy a discount on our products – so you can bring that IKEA feeling into every room of your home.
    • Your journey, your direction - Curious about new roles, new departments, even new countries? We make internal mobility a real thing – with plenty of learning opportunities and career paths to explore. You don’t have to leave IKEA to grow!
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