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Tech & Innovation

Country Digital Operations Coordinator, IKEA SEE

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  • Belgrade, Serbia
  • IT & Digital Solutions

Job Description

  • Job ID: 354058

  • Date posted: 07/07/2026

    • Why we will love you

    You understand how digital operations work in practice and how coordination and structure enable teams to perform at their best. You are organized, proactive and comfortable working across multiple locations and stakeholders, while enjoying supporting others, improving ways of working and ensuring the right digital competence is in the right place at the right time.

    You bring:
    • University degree and at least 3 years of relevant experience, or at least 7 years of relevant professional experience (if you don't have a university degree).
    • Technical (engineering) background with project management capabilities.
    • Strong communication and stakeholder management skills, with the ability to support and guide others.
    • Experience in administrative, operational or coordination roles, preferably in digital or service environments.
    • Ability to plan, organize and coordinate resources efficiently.
    • Good analytical skills with the ability to follow up on KPIs and identify improvement opportunities.
    • Experience working with multiple stakeholders in a matrix environment.
    • Experience in training coordination or digital competence development is considered an advantage.
    • ITIL Foundation certification or similar would be considered as a plus.

    A day in your life with us

    Purpose of the job

    In this role, you will support the Country (South-East Europe) Digital Operations organization by coordinating resources, enabling efficient ways of working, and providing operational and administrative support to Digital Operations Specialists across the region. Through effective planning, training, and performance follow-up, you will help ensure consistent delivery of digital services and strong business value across multiple locations.

    About the assignment

    • Coordinate and support the day-to-day operations of the Country Digital Operations organization across South-East Europe.
    • Ensure efficient skill-based assignment of Digital Operations Specialists to different customer meeting points, aligned with business priorities and operational needs.
    • Support resource planning and workload distribution to help the team deliver services effectively across multiple locations.
    • Monitor key operational KPIs, identify improvement opportunities, and contribute to increased efficiency through process, capability, and tooling enhancements.
    • Provide guidance and operational support to Digital Operations Specialists, helping them deliver and support digital products and services effectively.
    • Organize and deliver training programs to strengthen specialist competence and ensure consistent service delivery standards across the region.
    • Support the lifecycle management of local digital products, including implementation, maintenance, and continuous improvement activities.
    • Create, improve, and maintain Digital Operations processes that contribute to measurable business outcomes and operational excellence.

    Apply now!

    We offer a permanent, full-time (40 hours per week) position. This role is part of the Digital (IT) team and reports to the Country Digital Operations Manager.

    Candidates from the IKEA SEE region (Croatia, Serbia, Slovenia, Romania, Ukraine) can retain their current country of residence, as we operate with a decentralized Service Office structure, with occasional travel across the region. Please note that no mobility support is provided for this role.

    We look forward to receiving your CV in English through our recruitment system by July 21st, 2026.

    Why working at IKEA is so much more than a job?

    We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits:

    • Be yourself, with us - We’re big on togetherness, and even bigger on being you. Your voice matters here – your ideas, your energy, your unique way of seeing the world. You’ll work in a team that supports and inspires.
    • Office or home? A bit of both - We mix working from the office with the option to work from home. While we still spend time together on-site, there's flexibility to spend part of your week working from the comfort of your home.
    • A workplace that cares - Your well-being is important to us. That’s why you’ll have access to a private health insurance plan, life insurance, and 24/7 professional support for anything from emotional challenges to legal or financial advice.
    • Let’s grow – together - At IKEA, success is shared. Our One IKEA Bonus program celebrates team results – because great things happen when we all move in the same direction.
    • Furnish your life with us - Need a new wardrobe? Sofa? Kitchen? As an IKEA co-worker, you’ll enjoy a discount on our products – so you can bring that IKEA feeling into every room of your home.
    • Your journey, your direction - Curious about new roles, new departments, even new countries? We make internal mobility a real thing – with plenty of learning opportunities and career paths to explore. You don’t have to leave IKEA to grow!
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