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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Small CMP Team Leader I (Chaoyang) 零售主管

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  • Beijing, Beijing, China
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 22359CN

  • Date posted: 23/01/2026

    • WHAT YOU'LL NEED TO HAVE

    A: Essential
    Business-minded and result-driven with a customer focus.
    Experience of working in a commercial environment.
    Experience of working in a customer-oriented business.
    Experience of actively selling through understanding customers and their needs.
    Interest in people’s everyday life at home and home furnishing.
    Open to change/highly flexible.
    Ability to work in and lead with a hands-on, collaborative approach.
    Ability to engage a receiver by creating a passion for your plans.
    Ability to make quick decisions and take personal initiatives.
    Ability to communicate in English.
    Ability to prioritise and organise your own work to make efficient use of the time available.

    B: Preferred from externals
    Previous experience of customer-oriented services or retail.
    Experience of working in a fast-paced environment.
    Experience of managing and developing a team.
    preferably in retail environment.
    An interest in home furnishing.
    Work location: Chaoyang, Beijing

    C: Preferred from internals
    Clear and proven ability to meet and exceed customers’ demands and thereby sell more.
    The IKEA values reflect your own values.

    YOUR RESPONSIBILITIES

    • Acknowledge local market specifics and lead the work of meeting customers' needs within our omni eco system to enable a smooth shopping experience and by providing inspiring home furnishing solutions and services.
    • Lead and empower multiskilled team to promote and sell prioritized range and services connected to the commercial calendar through great customer meetings, sales steering, availability and influencing range presentation solutions.
    • Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility by contributing to customer satisfaction, goals and business standards achievement and if applicable, doing manager on duty service for the unit.
    • Ensure compliance and safe work environment. Maintain a clean, organized, and safe workplace by ensuring adherence to IKEA’s Code of Conduct, internal policies, and local legislation related to health, safety, business, and environmental standards.
    • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the assigned scope of responsibility to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.

    ABOUT THIS WORK AREA

    Our mission is to enable extraordinary growth in a new era by empowering co-workers to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA, securing efficient processes and operations in a certain market.








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