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Meeting & Understanding Customers

Community Engagement Leader

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  • Gurgaon, Haryana, India
  • Marketing & Communication
  • Full time

Job Description

  • Job ID: 328085

  • Date posted: 19/02/2026

    • Who you are

    At IKEA, everything starts and ends with our customers. In Customer Relations, we work every day to build meaningful, long‑lasting relationships with both new and returning customers across all our channels. We’re a diverse and friendly team that comes together to create positive, joyful experiences for everyone who visits us—whether online or in our stores.

    We make sure our services are simple and accessible, we listen carefully to feedback, and we act fast to make things right when something goes wrong. Our way of working is rooted in genuine human connection: listening, understanding, and meeting people where they are. We’re a team of people who truly care about people—and that’s what makes us who we are.

    Lykli Gurugram Meeting Place is the Mixed-Use development by Ingka Centres which includes Office and Retail components, anchored by IKEA Store.

    Requirements:

    • Minimum of 3 years’ experience in areas such as community relations, NGO partnerships, sustainability, or people development, with a passion for creating a positive impact.
    • Experience building strong networks with NGOs is a valuable advantage and supports long term community engagement.
    • Strong communication skills, with the ability to build trust, create clarity, and bring people together.

    Purpose of Job:

    • Integrate the Meeting Place into the heart of the local community, where community members feel connected, involved, and proud to act as Meeting Place ambassadors. Together with IKEA, build meaningful emotional connections that strengthen relationships with customers.
    • Co create the Meeting Place with local communities—both online and offline—by fostering genuine collaboration, shared ownership, and a strong sense of common spirit.

    A day in your life with us

    • Develops a community engagement plan together with relevant stakeholders, ensuring that it reflects local needs, opportunities, and shared ambitions.
    • Identifies the key communities connected to the Meeting Place and builds strong insights about the people who live around it, creating a deep understanding of their daily life, needs, and interests.
    • Establishes, maintains, and develops long term relationships with local communities, authorities, opinion leaders, and other external stakeholders to build trust and shared value.
    • Identifies challenges within the local community and explores how the Meeting Place can uniquely contribute to co creating meaningful, long term solutions. Engages IKEA Retail to support and amplify these efforts.
    • Partners with the Accelerator Hub and external organizations to identify and implement innovative community focused projects and initiatives in the Meeting Place.
    • Works with the Commercial Calendar to integrate the Meeting Place into local community life—ensuring that flexible, relevant events increase visitation while strengthening brand value, local uniqueness, and the overall customer experience.
    • Builds and strengthens trust, with a long term goal of shifting focus from individual needs to collective benefit and shared purpose.
    • Creates a dedicated Community Space within the Meeting Place as a platform for interaction, learning, and co creation. Develops and continuously improves Interest Clubs and content so the community always has a reason to visit, participate, and grow together.
    • Actively contributes to the sustainability agenda (PPP strategy) and positions the Meeting Place as a pioneer in sustainability and social responsibility within the local market. Involves community members in shaping and driving sustainability initiatives.
    • Acts as an ambassador of the IKEA brand and values, staying aware of how the Meeting Place is perceived locally. Uses these insights to shape marketing and engagement plans.
    • Identifies commercialization or co investment opportunities within marketing activities to reduce costs, enhance customer experience, and maximize value. Collaborates with the Additional Income team to integrate these opportunities into event planning and execution.
    • Ensures that the promotion of events and activities is aligned across all communication channels—including digital platforms, ATL, PR, and social media—to create clarity and reach.
    • Shares best practices and lessons learned with other Meeting Places to support continuous improvement and stronger community impact across the network.

    Together as a team

    Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we’re also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.

    Questions and support? Let's connect!

    Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
    From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"

    Your internal title in the organization will be Community Engagement Leader This position is placed in Gurgaon, India. The selection process will take place continuously. In this recruitment there is no international relocation support provided by INGKA.

    Please submit with your application in English. Note that we cannot process any applications through email.




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