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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

IKEA for Business Leader

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  • Jinan, China
  • Sales & Commercial

Job Description

  • Job ID: 23088CN

  • Date posted: 27/07/2026

    • WHAT YOU'LL NEED TO HAVE

    • Deep knowledge of the local market, our consumers and specifically business customers and their needs.
    • Broad knowledge of businesses, business trends and office trends.
    • Wide knowledge of the IKEA product range and services across all HFBs.
    • Good understanding of local rules and regulations furnishing businesses within all segments.
    • Strong knowledge of competitors in the local market
    • Broad understand of the IKEA supply chain and the challenges this can create for the business customers shopping with IKEA
    • Deep understanding of the Business Customer Experience maps and how to influence each step of the customers journey.

    YOUR RESPONSIBILITIES

    • Lead the IKEA for Business team, develop, coach and challenge your co-workers to grow and perform.
    • Create the IKEA for Business action plan to deliver to the market business plan with input from key stakeholders.
    • Analyse sales and customer KPI performance and use this knowledge to priorities initiatives and improve performance.
    • Create a convenient and professional meeting with the customer in your market, both online and offline.
    • Build long-lasting relationships with local business communities and actively spread the awareness of IKEA as a brand and partner for business in your local market.
    • Understand the market P&L and the influence your department has on the financial results.
    • Present and sell larger projects to the customers stakeholder/management group.
    • Create sales quotations, follow-up on customer journeys and see projects to completion.

    ABOUT THIS WORK AREA

    We deliver sustainable, extraordinary growth by creating a unique, inspiring and convenient meeting with the customers. We deliver a multichannel experience that adds value to the many people and inspires a home furnishing movement.








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