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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Exchange & Returns Co-worker

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  • Richmond, Canada
  • Customer Relations

Job Description

  • Job ID: 341917

  • Date posted: 18/06/2026

    • What you'll need to have

    • You love challenges… You seek them to solve them (not to create them, though!)
    • You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
    • You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
    • Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
    • You are a total people-person and can strike up a conversation easily
    • You are quite comfortable with computers and are generally technology-savvy
    • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

    A day in your life with us

    • Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner.
    • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy.
    • Maintaining an ongoing awareness of daily and weekly service/delivery targets.
    • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
    • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans.
    • Assist team members with additional duties, as required.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Exchange & Returns Co-worker.
    The starting rate/ salary for this position is 20.14 CAD
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