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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Ballroom Co-worker

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  • Richmond, Canada
  • Customer Relations

Job Description

  • Job ID: 344802

  • Date posted: 22/05/2026

    • What you'll need to have

    • You are enthusiastic about working with children
    • You can prioritize, are disciplined, show initiative and have a flexible attitude
    • You have at least 6 months of Customer Service experience in a retail environment (preferably)
    • You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help
    • You are totally cool working in a physically demanding, fast-paced, work environment
    • First Aid/CPR certification

    A day in your life with us

    • Supervise children signed into the Ballroom, strictly following IKEA ballroom policies and procedures and IKEA’s safety and security guidelines
    • Register children into the ballroom based on current criteria
    • Interact with and monitor the playtime of the children
    • Maintain level of supplies in the ballroom area as required
    • Advise manager when supplies need to be ordered or equipment needs to be repaired
    • In conjunction with Housekeeping, ensure ballroom/baby care room criteria for cleanliness is maintained
    • Communicate to managers on issues/concerns/incidences with regard to safety and security of the children
    • Work in other customer service areas as scheduled

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    The starting hourly wage for this position is $19.28.

    In the IKEA world, this position is officially referred to as Ballroom Co-worker.
    The starting rate/ salary for this position is 19.28 CAD
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