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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Carts Co-worker

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  • Oak Creek, Wisconsin
  • Customer Relations

Job Description

  • Job ID: 347486

  • Date posted: 01/06/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:
    - Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
    - Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
    - Ensure physical shopping tools are filled at closing.
    - Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
    - Address customer needs, resolve issues independently, escalate matters to a manager when needed.
    - Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
    - When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
    - When supporting in Returns, ensure products and equipment are properly staged.
    - When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
    - Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a team

    At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

    Apply now!

    JOB TYPE - Permanent, Full-Time, Hourly Associate, 18+
    HOURS - From 34-40 hours per week (HL3) // Benefits Eligible
    SHIFTS –This role is in a retail environment, so evening and weekend availability will be required to support store operations and our customers.

    The hourly pay for this position is a flat $17.50

    Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discounts, autism coverage, parental leave, pet insurance, education assistance and more

    *benefits eligible at only 20 hours/week

    Qualifications

    • Physical Demands: Lifting up to 50lbs and walking frequently.
    - Working Conditions: Outdoor 50% of the time.
    The starting rate/ salary for this position is 17.5 USD
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