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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Entrance and Smaland Co-worker

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  • Ottawa, Ontario, Canada
  • Customer Relations
  • Part time

Job Description

  • Job ID: 332951

  • Date posted: 18/03/2026

    • Why we will love you

    • You are enthusiastic about working with children
    • You can prioritize, are disciplined, show initiative and have a flexible attitude
    • You have at least 6 months of Customer Service experience in a retail environment (preferably)
    • You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help
    • You are totally cool working in a physically demanding, fast-paced, work environment

    What you'll be doing day to day

    • May be assigned to Information desk at the front to assist customers with general inquiries
    • Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
    • Responsible for registering, assisting and supervising registered children
    • Ensure the environment is playful and fun
    • Communicate with parents if there is an issue or concern
    • Always actively participating in the children’s safety and security
    • Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
    • Maintain supplies and ensure work area is kept clean and hazard-free
    • Assist in other duties as required by direct line Leader

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)


    P.S. In the IKEA world, this position is officially referred to as: Info & Smaland Co-worker

    Please note: This position requires the submission of a completed and satisfactory Vulnerable Sector Check, which was conducted in the past 12 months. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
    The starting rate/ salary for this position is 20.15 CAD
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