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Meeting & Understanding Customers

Product Quality & Recovery Associate

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  • Norfolk, Virginia, United States
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 332191

  • Date posted: 09/03/2026

    • Why we will love you

    You care about making a positive impact in the world. A job at IKEA is so much more than home furnishings, we work to make sustainable living
    easy and affordable for everyone. Want to help us create a more sustainable future? Join our team!

    What you'll be doing day to day

    Every day, we’re using and wasting more energy and resources than ever before, and this isn’t good news for the planet. At IKEA, we’d like to create more from less. Because we know that when we produce less waste, we’ll be able to leave a cleaner, healthier planet to the generations to come.
    • As a Product Recovery Associate, contributing to the recovery and sustainability work in the store, you will:
    • Contribution in minimizing all internal damages or other costs related to IKEA products.
    • Take necessary action on products to give them a second chance, such as repackaging and assembly.
    • Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
    • Support the quality work in the store in order to constantly improve customers' quality perception of IKEA products.
    • Always consider the sustainability impact when deciding when and how to recover products.
    • Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    JOB TYPE: Permanent – Full-Time (benefits eligible) & Part-Time (limited benefits)
    HOURS: 34–40 hrs/week • 12–19hrs/week (PT)-— limited openings for each
    SHIFT: Retail Environment, must be able to work nights & weekends.

    The hourly pay range for this position is $17.58 - $24.83.

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

    Qualifications

    Retail experience.
    Knowledge of how to build quality IKEA furniture.
    Knowledge of waste management and sustainability principles.
    Experience working in a customer and commercial-oriented business
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