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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

OPERATIONS TEAM LEADER – SMALL STORE

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  • Lecce, Lecce, Italy
  • Customer Relations
  • Full time

Job Description

  • Job ID: 335295

  • Date posted: 25/03/2026



    • WHAT YOU'LL BE DOING DAY TO DAY

    • Lead daily operations across fulfilment, customer relations and food, ensuring efficiency, safety and consistency
    • Secure smooth execution of routines and processes, maintaining a clean, organised and safe working environment
    • Monitor performance, priorities and workload to ensure operational readiness and high service levels
    • Support and develop your team, ensuring clarity of roles, competence and a collaborative way of working
    • Take responsibility for the store beyond your area, stepping into operational topics when needed and showing curiosity and willingness to grow across the full store scope

    WHAT YOU'LL NEED TO HAVE

    • Experience in coordinating operations and leading teams in fast-paced environments (retail, logistics, hospitality or similar)
    • Strong focus on execution, organisation and attention to detail
    • Ability to manage priorities, solve problems and adapt in a changing environment
    • Good understanding of how operations impact customer experience and business results
    • Hands-on approach and willingness to be present on the floor with the team
    • Strong communication skills and ability to build trust and collaboration

    WE CARE FOR PEOPLE

    At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability. Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process.

    WORKING WITH US HAS ITS REWARDS

     Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.


    As part of the team you’ll have access to: 


    - Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)

    - Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.

    - Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€

    - Employee discount: 15% on the purchase of IKEA products for personal use

    - IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)

    - Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more

    - Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together












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