Sales Manager, IKEA Klang Valley

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

Are you passionate about leading people, driving sales, and creating outstanding customer experiences?

As a Sales Manager at IKEA Klang Valley, you will lead and inspire your team to deliver a strong commercial result while ensuring a seamless, positive shopping experience across all channels. You will also play a key role in driving a strong leadership movement - building, empowering, and elevating leaders who can shape the future of our business. By combining your understanding of customers, local market needs, and the IKEA product range, you will contribute directly to sales growth and long-term profitability.

What You’ll Do?

• Lead and inspire your team to deliver a consistent and enjoyable customer experience across store and online channels.
• Drive a strong leadership culture by developing, coaching, and empowering leaders within your team.
• Lead sales performance by executing commercial action plans aligned with store and country goals.
• Ensure the right people are in the right place at the right time to support customers effectively.
• Strengthen omnichannel ways of working to meet diverse customer needs.
• Analyse performance data and customer insights to improve sales and operational efficiency.
• Manage budgets, KPIs, and costs, taking action to deliver results.
• Build and develop high-performing teams, creating a strong pipeline of future leaders.
• Collaborate across functions to ensure local market relevance and business growth.
• Contribute to a people and planet positive business.

Who You Are?

You are someone who:

• Is passionate about people, retail, sales, and delivering great customer experiences
• Loves developing people and building strong, engaged teams
• Thrives in a fast-paced, dynamic environment
• Is People oriented, business-minded, results-driven, and customer-focused
• Enjoys turning insights into actionable plans

What You Bring?

Experience & Knowledge:

• Proven track record in leadership and delivering strong commercial results
• Strong understanding of retail operations, preferably in an omnichannel environment
• Experience in business planning, budgeting, and performance follow-up
• Good analytical and numerical skills for decision-making
• Knowledge of local market trends and competition

Capabilities:

• Strong leadership and people development skills
• Ability to prioritise, adapt quickly, and manage multiple responsibilities
• Confident in driving performance and addressing gaps
• A collaborative mindset with the ability to influence and inspire others

Please submit your application before 20 July 2026. Kindly note that the application may close earlier, and early submissions will be given priority.