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Meeting & Understanding Customers

Product Quality & Recovery Coworker

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  • Coquitlam, British Columbia, Canada
  • Sales & Commercial
  • Part time

Job Description

  • Job ID: 332971

  • Date posted: 17/03/2026

    • What you need to know

    '- You are outgoing, proactive, and comfortable making independent decisions in a fast‑paced environment.
    You’re comfortable with frequent physical tasks and can confidently lift and move items up to 50 lbs.
    - You have genuine passion for waste management, recycling, and for sustainability.
    - You’re customer‑focused, detail‑oriented, and confident using hand and power tools.
    - You can prioritize, organize, and collaborate well, while also working independently when needed.

    Your responsibilities

    '- Recover products through As‑Is selling, repairs, repackaging, and spare parts management to give items a second life.
    - Present and price products with strong commercial judgment to support customer appeal and business results.
    - Make recovery decisions with a sustainability‑first mindset to reduce waste.
    - Act as an ambassador for quality, safety, and product recovery in the unit.
    - Work with other teams to follow consistent routines that improve customers’ perception of IKEA product quality.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    P.S. In the IKEA world, this position is officially referred to as: Product Quality & Recovery Co-worker
    The starting rate/ salary for this position is 20.15 CAD
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