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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Checkout Services Co-worker

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  • Coquitlam, Canada
  • Customer Relations

Job Description

  • Job ID: 348401

  • Date posted: 05/06/2026

    • Why we will love you

    '- Minimum 1 year of experience in customer service or a related role
    - A passion for meeting customers and creating a positive experience
    - A friendly, approachable, and confident way of communicating
    - Ability to work in a fast-paced environment while staying organized
    - A team-oriented mindset with a willingness to support co-workers

    A day in your life with us

    '- Meet customers warmly, making sure every checkout interaction is quick, easy, and enjoyable
    - Build trust by engaging with customers in a friendly and helpful way
    - Contribute to achieving team and store goals, supporting strong business performance
    - Work together with your team to strengthen knowledge and improve the customer experience
    - Support your co-workers by sharing ideas and helping find solutions to customer needs

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Customer Experience Co-worker II
    The starting rate/ salary for this position is 20.38 CAD
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