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Meeting & Understanding Customers

Product Quality & Recovery Team Leader

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  • East Palo Alto, California
  • Sales & Commercial

Job Description

  • Job ID: 347901

  • Date posted: 08/06/2026

    • Why we will love you

    You care about making a positive impact in the world. A job at IKEA is so much more than home furnishings, we work to make sustainable living
    easy and affordable for everyone. Want to help us create a more sustainable future? Join our team!

    What you'll be doing day to day

    Leads, develops and manages the product quality work in the retail store. Continuously drives competence development and increases awareness around the importance of correcting identified issues, performing investigations and creating reports with the purpose of reducing product quality issues.
    • Acts as a member of the Recovery team and proactively contributes to achieving common objectives and goals. ' • Ensure all recovery processes are completed in a consistent manner. Such as, repackaging, confirmation, recycling, building, pricing, SAMS and
    maintaining the spare parts library.
    • Ensures all quality claims meet the 24-hour mandatory reporting and are brought to a successful resolution. Serves as the main point of contact for the store and the Service Office.
    • Processes all related claims documentation and ensures timely follow up of the resolutions. Reconciles and ensures credit to the store for all quality claims.
    • Reports all store product and packaging quality problems are investigated and communicated to matrix partners.
    • Works with I monitor quality related questions on a consistent basis and champions all necessary changes to become compliant.
    • Ensures that all store stakeholders are kept informed about products on quality.
    • Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a Team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    JOB TYPE – Permanent
    HOURS - 40 hours per week /Benefits Eligible
    SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance

    The pay range for this role is $27.51- $38.86

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    •  Generous paid time off, holiday and sick time
    •  WiselyPay – get earned wages up to two days early
    •  Paid parental leave (up to 16 weeks)
    •  KinderCare tuition discount
    •  Retirement and bonus plans
    •  Co-worker discount, meal deal, and referral bonus
    •  Pet insurance program
    •  Education assistance and learning programs
    •  Safety shoe reimbursement
    •  24/7 telehealth visits
    •  Dental and vision plans
    •  Medical and Rx plans (must work min. 20 hrs/wk)
    •  A fun and inclusive work environment

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and drug test as a condition for this role.

    The anticipated posting closing date is on or around 6/10/26

    Qualifications

    •3 years of solid experience of business processes and working methods within retailing.
    • 3 years of experience in managing, leading, and developing people preferably in customer centric service or retail environment.
    • Understanding of business processes and working methods within IKEA retailing
    • Knowledge of business and management principles, budgeting and resource allocation, retail store operations and Cost of Poor Quality (COPQ)
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