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Meeting & Understanding Customers

Retail Customer Service and Returns Co-worker (Seasonal Part-Time)

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  • Bolingbrook, Illinois, United States
  • Customer Relations
  • Part time

Job Description

  • Job ID: 340771

  • Date posted: 26/04/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis
    can be used to make improvements to customers’ future shopping experience.
    • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    • Builds emotional connections through meaningful and empathetic interactions with customers.
    • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to
    customers during the handover process when needed.
    • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when
    scheduled in returns.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    JOB TYPE – Seasonal, Part-time, Hourly Associate
    HOURS – From 12 to 19 hours per week (HL1) // Limited Benefits
    SHIFTS– Seeking work schedule availability of Friday, Saturday, Sunday and Monday as a minimum requirement. Work schedules are published one month in advance.




    The starting rate/ salary for this position ranges from 17.58 USD to 20.22 USD and will be based on relevant work experience.
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