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Meeting & Understanding Customers

Country Digital CMP Manager I

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  • Burlington, Ontario, Canada
  • Marketing & Communication
  • Full time

Job Description

  • Job ID: 337854

  • Date posted: 04/05/2026

    • What you'll need to have

    • Minimum 8 years of related experience
    • Minimum 4 years of managerial experience

    A day in your life with us

    • Take business ownership of digital customer meeting points, web, app, social commerce, (and if applicable third-party platforms) within an omni channel environment. Ensure digital CMP experience is contributing and a part of a seamless customer experiences across overall omni experience, aligning with broader business goals.
    • Own the overall performance of digital channels by setting KPIs, objectives, and key results to drive growth, engagement, and online performance (including conversion). Identify opportunities and deviations through detailed E-Commerce P&L analysis, lead the Online Functional Review process, and coordinate across functions to improve performance.
    • Execute and deliver the country roadmap according to local needs to develop and improve existing and new Digital CMPs and keeping close dialogue and feeding country needs to global organisation.
    • Take end-to-end responsibility for merchandising across digital platforms by collaborating with commercial calendar and core area teams to support launches, campaigns, and the Growth Plan, optimising conversion and customer engagement across all digital CMPs.
    • Lead, coach, and develop the digital CMP team, fostering a motivating environment focused on long-term skill-building, inclusive succession planning, and health and wellbeing. Create a safe, inclusive workplace where people want to stay and grow.

    About this work area

    Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we’re also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Country Digital CMP Manager I
    The starting rate/ salary for this position ranges from 120,000 CAD to 167,500 CAD and will be based on relevant work experience.
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