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Production & Supply chain

Service Fulfilment Operations Specialist.

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  • Zaventem, Belgium
  • Logistics & Supply Chain

Job Description

  • Job ID: 345268

  • Date posted: 20/05/2026

    • Who you are

    You are eager and self-driven to constantly develop and demonstrates a willingness to develop skills and effective ways of working to benefit IKEA and personal growth.
    By being customer oriented you see the customer first and consider the impact on the customer when taking decisions. You naturally share the IKEA vision, values and culture and have a strong interest in home furnishing. You enjoy applying tactical and operational approach for analyzing business opportunities from customer perspective and inspired by challenging situations. You have an eagerness and desire to understand the IKEA business, the customer and co-worker needs and influence improvement of the business with a focus on customer satisfaction.

    • University degree (Logistics, Economics, Business Administration or related) or 1-2 years’ experience in the area of expertise
    • Retail/home furnishing/supply chain/customer service experience and interest
    • Confident and clear communication on English both written and verbal
    • Excellent computer skills and high proficiency on Microsoft Office
    • Proven analytical and numeric skills and ability to identify required actions
    • Experience in problem solving and improving ways of working

    Your responsibilities

    Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organization with an end-toend approach to develop our business and deliver results across functions together with our partners.
    You will be responsible for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a highperforming organization in the market service fulfilment network including:

    - Responsible for creating performance reports from IT solutions to enable a high performing daily operations and an efficient distribution network connected to service fulfilment including capacity utilization, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.
    - Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer.
    - Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well and provide and excellent quality in the meeting with the customer
    - Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
    - Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
    - Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes, and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations
    - Contribute with both knowledge and expertise to optimal multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks Contribute to the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment.

    Our team within IKEA

    We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

    Apply now!

    If you grow, IKEA grows! Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot of possibilities to grow together!
    Next to that, we offer you a competitive salary with extra-legal benefits like an extended insurance package, staff discount, our IKEA staff restaurant with delicious healthy food, eco-vouchers, an IKEA bonus based on the commercial results of our stores, a reward for your loyalty to IKEA (TACK pension saving program) and much more! For your flexibility in the early and late hours you can count on a motivating extra on your salary.




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