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Production & Supply chain

Project Leader - Click & Collect Lockers deployment

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  • Zaventem, Belgium
  • Logistics & Supply Chain

Job Description

  • Job ID: 354658

  • Date posted: 13/07/2026

    • Who you are

    '- Strong knowledge of project management, with a proven track record of leading complex, cross-functional projects end-to-end
    - Knowledge of change management and leading in the unknown, including the ability to support teams through significant operational and digital transformation.
    - Broad business understanding. Logistics experience is essential; experience in last-mile / pickup solutions, transport operations , click & collect and locker solutions is a strong advantage.
    - Strong knowledge of the IKEA value chain and IKEA Retail operations and development, especially store logistics and distribution logistics.
    - Strong understanding of consumer, customer and co-worker needs, demands and expectations, and how click & collect promises and pickup experiences impact the overall customer journey.
    - Strong knowledge of how to optimize and continuously develop operational performance in fulfilment and last-mile / pickup logistics (e.g. capacity utilization, replenishment frequency, van and driver productivity).
    - Strong knowledge of pickup lockers in a omni channel network, and how to leverage them to improve efficiency, reliability, utilization and customer experience.
    - Understanding of financial cost & growth drivers and their effect on profitability based on an omnichannel perspective, with the ability to balance cost optimization, performance, locker capacity and service level
    - Strong understanding of insights & analytics to achieve organizational goals and objectives, using real order data, collection patterns and demand simulations to inform decisions on locker locations, capacity and replenishment frequency
    - Ability to influence and inspire multiple stakeholders
    - Strong ability to lead indirectly through people.

    Your responsibilities

    Leading projects on behalf of Fulfilment & Core Services, specifically focused on the expansion and optimization of click & collect lockers in Belgium. Secure project scope and alignment, time, risk, communication, people consequences, reporting, change management and external relationships with service providers and vendors, always to the lowest cost and highest quality.

    Lead projects, end-to-end, in the country. Secure project scope and alignment, legal requirements, time, sequencing, quality, low cost, risk, communication, reporting and project evaluation. Capture and share learnings in the country, with matrix and group functions.

    Enable successful change management. Secure communication, people consequences and alignment points between the projects and all internal partners, as well as all external partners and stakeholders, to secure alignment and successful delivery of the projects in time.

    Lead resources connected to the project. Secure all dimensions of the project to have a successful project delivery into the business.

    Secure project fundamentals. Responsible for project methodology, tools, steering, assignments and onboarding of needed project resources. Responsible for project budget, plan, time schedule and preparing material for governance forums.

    Ensuring organizational readiness is embedded into project plans to secure intended customer benefits, business growth and operational efficiencies. This includes: Embedding locker replenishment routines into unit operations (picking, staging, loading).Clarifying roles and responsibilities for van scheduling, driving and locker management. Ensuring co-workers are trained and supported on new pickup flows and tools.

    Secure project alignment with global and country strategies and business plans. Secure dependencies and interfaces in the projects, between projects, and with the line organization.

    Ensuring organizational readiness is embedded into project plans to secure intended customer benefits, business growth and operational efficiencies.

    Developing and deploying processes and capabilities to maximise locker utilization.

    Our team within IKEA

    There is always room for improvement, and in our team we make sure to constantly make every part of the IKEA value chain better. We’re a diverse bunch of people who love to get involved in a variety of projects, initiatives, touchpoints and processes to create long-term value and to make IKEA accessible to more of the many people.

    Apply now!

    At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need. We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

    In addition to a competitive remuneration, we offer:
    - The role entails two years temporary full-time contract
    - Eco-vouchers
    - End-of-year bonus, holiday pay and sector premiums
    - An additional allowance if you come by bike
    - Private leasing of an electric bike, we are happy to give you a boost
    - Comprehensive hospitalization insurance
    - A private accidents insurance
    - Pension savings
    - We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
    - A canteen where you can eat delicious food at very democratic prices
    - IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
    - ONE IKEA Bonus: an additional bonus based on your shop's results
    - IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
    - IKEA staff discount 15% on all your purchases
    - Team outings & staff parties, because togetherness is very important to us
    - A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments




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