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Production & Supply chain

Fulfilment Operations Coordinator

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  • Xi An, Shaanxi, China
  • Logistics & Supply Chain

Job Description

  • Job ID: 23233CN

  • Date posted: 07/09/2026

    • WHAT YOU'LL NEED TO HAVE

    • University/college degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role
    • Proven experience in utilizing technical equipment
    • Proven record of applying and taking personal initiatives
    • Computer skills
    • Experience in planning and improving daily operations.
    • Confident and clear communication in English both written and verbal

    YOUR RESPONSIBILITIES

    • Support the team both planning/leading and perform task for major areas of responsibility, picking, packing, unloading, loading and replenishment of goods/orders within the agreed time with the customer in focus.
    • Maintain a clean, organised and safe environment throughout the fulfilment unit. Ensure adherence and compliance of all safety requirements, Standard Operating Procedures and secure proper training across function.
    • Responsible for the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running operations.
    • Supervise the daily processes in the assigned area of responsibility, identifying and acting on improvement potentials and ensuring that daily routines are followed.

    ABOUT THIS WORK AREA

    Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to- end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.
    As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by:
    • taking a lead and overall responsibility for operational excellence, performance, and development of fulfilment units within the market
    • striving for high performance at lowest possible cost and long-term profitability acting in a responsible way and thereby create great customer experience.
    • secure development and well-being environment for our many co-workers in Unit Fulfilment.
    • enabling preconditions, securing availability and efficient execution of the replenishment process and the customer order fulfilment processes in the fulfilment unit.
    • continuous improvement and securing fulfilment of products through all sales channels with great lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability.








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