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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Journey Specialist

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  • Wuxi, Jiangsu, China
  • Marketing & Communication

Job Description

  • Job ID: 23211CN

  • Date posted: 23/09/2026

    • WHAT YOU'LL NEED TO HAVE

    University degree
    Minimum 3 years of related experience

    WHAT YOU'LL BE DOING DAY TO DAY

    Monitor and follow up improvement plans by relevant functions to improve customer experience touch points.
    Execute improvement plans on self-owned services and facilities.
    Lead big ideas and conceptual design for commercial spaces and monitor the onsite execution plan by collaborating with RE.
    Work with Retail Designer to secure beautiful and inspiring visual quality of MP public area.
    Work with IKEA to improve IKEA physical presence in the Meeting Place

    ABOUT THIS WORK AREA

    Propose and implement actions to improve customers' experience in MP








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