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Meeting & Understanding Customers

Kitchen Planner

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  • Birmingham (Wednesbury), United Kingdom
  • Sales & Commercial
  • Full Time
  • Permanent co-worker

Job Description

  • Job ID: 372088

  • Date posted: 13/10/2026



    • IKEA Birmingham are looking to welcome Kitchen sales specialist's to the team.

    A Kitchen Planner at IKEA helps customers design and purchase tailored kitchen solutions by understanding their needs, creating kitchen plans, providing quotations, and guiding them through the sales process.

    WHAT WE OFFER

    • The Start Date of employment will be: 21st November
    • The starting salary for this role is £27,540 per annum, based on competence and experience.
    • 39 Hours working over 5 days over 7, working day shifts and up to 2 lates per week with alternate weekends off.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Free healthy meal option, salad bar, fruit, and hot/cold drinks
    • Given Day (Additional days’ paid leave to take at any point during the year, when it's important for you)​

    ..as well so much more! Full Benefit List https://www.ikea.com/ie/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU'LL NEED TO HAVE

    • Experience in kitchen planning is advantageous, although not required as full training will be provided.
    • Strong customer service and commercial experience, with the confidence to build rapport, communicate effectively with customers, understand their needs, and provide tailored solutions that enhance their everyday life at home.
    • Confidence to take personal initiatives and be open to change, with the ability to both find solutions to complex problems and be able to communicate to the customer.
    • Strong computer literacy with the ability to use software systems and sales reporting tools to track performance and support business decision-making.


    WHAT YOU’LL BE DOING ON THE DAY TO DAY

    • You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings.
    • Support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop.
    • Kitchen Planning & Designing for up to 2 hours with an additional 30-60 minutes to provide accurate plans, worktop and installation quotations for the customer.
    • Support with responding to the customer emails, securing payments both in store and remotely.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION –

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and a cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face-to- face interview.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email Recruiter declan.caddis@Ingka.ikea.com and I will be happy to help!












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