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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Retail Customer Service and Returns Associate

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  • West Chester, Ohio, United States
  • Customer Relations
  • Part time

Job Description

  • Job ID: 332153

  • Date posted: 01/04/2026

    • Why we will love you

    You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment
    is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you
    want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis
    can be used to make improvements to customers’ future shopping experience.
    • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    • Builds emotional connections through meaningful and empathetic interactions with customers.
    • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to
    customers during the handover process when needed.
    • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when
    scheduled in returns.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and
    full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team
    and enjoy these benefits and so much more!

    ""Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. (if applicable)

    The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.""
    JOB TYPE: Returns & Full serve hand out between 9am-11pm
    BENEFITS ELIGIBLE: Limited up to 20 hrs
    HOURS: Hourly role. Retail environment, must have open availability Monday through Sunday
    The pay for this role is $17.58-24.58
    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and
    full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team
    and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment
    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to
    complete a background check and a drug test as a condition of employment for this role.




    The starting rate/ salary for this position ranges from 17.58 USD to 24.83 USD and will be based on relevant work experience.
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