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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Experience Manager

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  • Vaughan, Ontario, Canada
  • Customer Relations
  • Full time

Job Description

  • Job ID: 338107

  • Date posted: 24/04/2026

    • What you'll need to have

    • You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
    • You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading small to medium sized teams.
    • Your customer service and sales skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
    • You are a total people-person and can strike up a conversation easily.
    • You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
    • Your management style can only be summed up in like this: open door, empowering and supportive.

    A day in your life with us

    • Lead the Customer Operations assignment, strategy implementation and accountable for its performance.
    • Lead the Customer Operations team and collaborate with key stakeholders to ensure customer-focused culture to create a rewarding customer experience.
    • Set, analyse and ensure performance standards are met and corrective actions are implemented to ensure an excellent Customer Operations experience.
    • Coach and support co-workers to achieve operational goals and objectives through excellence in Customer Operations.
    • Secure that customer insights and competitor analysis, are used to identify initiatives and continuously to improve the Customer Operations experience.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Unit Customer Operations Manager II.
    The starting rate/ salary for this position ranges from 70,800 CAD to 97,350 CAD and will be based on relevant work experience.
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