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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Retail Operations Manager

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  • Toronto, Ontario, Canada
  • Sales & Commercial

Job Description

  • Job ID: 374437

  • Date posted: 03/11/2026

    • What you'll need to have

    '- Minimum 3 years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment, with proven experience leading, coaching, developing, and managing team performance.
    - Strong understanding of retail operations, commerciality, and delivering an exceptional customer shopping experience.
    - Knowledge of furniture, home furnishing products, product quality standards, and sustainability principles.
    - Demonstrated ability to balance multiple priorities and adapt quickly in a fast-paced, dynamic environment.
    - Strong analytical and problem-solving skills, with experience identifying opportunities to improve processes and business performance.
    - Proven ability to develop and execute action plans that drive operational excellence and business results.
    - Cost-conscious mindset with a focus on efficiency, productivity, and continuous improvement.
    - Experience collaborating across multiple business functions to achieve common goals.
    - Passion for leading people, developing talent, and fostering a high-performing team culture.

    A day in your life with us

    '- Lead, coach, and inspire co-workers to deliver an outstanding customer experience and achieve business objectives.
    - Ensure the department is fully stocked, commercially attractive, and presented according to IKEA standards.
    - Maintain the right level of competent co-workers in the right locations to meet customer and operational needs.
    - Share knowledge of the IKEA product range, quality standards, and sustainability initiatives to build team competence and confidence.
    - Set, communicate, and follow up on individual and team goals, providing ongoing coaching and development.
    - Analyze sales, operational performance, and customer insights to identify opportunities and drive continuous improvement.
    - Develop and implement action plans to improve processes, increase efficiency, and optimize business performance.
    - Partner with key stakeholders across Sales, Commercial, Logistics, and Customer Experience to ensure seamless operations.
    - Continuously review and refine operational processes, identifying opportunities to reduce costs and improve productivity.
    - Demonstrate agility by balancing commercial opportunities and operational priorities across multiple areas of the business.
    - Foster a culture of accountability, continuous improvement, and collaboration while ensuring a safe and sustainable working environment.





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Shopkeeper I
    The starting rate/ salary for this position is 62,710 CAD
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