Skip to main content
Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Experience Co-worker

Apply
  • Tempe, Australia
  • Customer Relations

Job Description

  • Job ID: 357711

  • Date posted: 04/08/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional Information:
    • These roles are Permanent Part Time, 50hrs/fortnight
    • The internal job title for this role is Customer Co-worker
    • Due to operational requirements, candidates must be available to work a flexible rotating roster between 9:00am and 9:30pm, including evenings, 3 out of 4 weekends each month, and peak trading periods.
    • To be considered for this role you have full-day availability Wednesdays and Fridays.

    Recruitment Process Overview:
    • Video interview: if shortlisted, you may be invited to complete a short pre-recorded video interview.
    • Interview panel: next step is an in-person interview with the hiring team.
    • Training: if successful your employment with IKEA will commence on Monday 31 August.

    About this work area

    As Customer Co-worker your responsibilities will include, but are not limited to:
    • Delivering a fast, friendly, and accurate checkout experience for customers.
    • Handling cash and card payments in a reliable, efficient, and accurate manner.
    • Supporting daily Customer Experience operations, including responding to customer enquiries and resolving customer concerns.
    • Assisting across Customer Experience areas including Greeting, Exchanges & Returns, and Customer Service as required.
    • Contributing to a safe, clean, and welcoming customer environment by keeping areas organised, returning products to their correct location, replenishing supplies, and supporting daily operational routines.
    • Ensuring customers have a positive final touchpoint during their IKEA shopping experience.
    • Recording information accurately in relevant systems to support continuous improvement.
    • Working collaboratively with your team to provide a seamless and enjoyable customer experience.



    As a Customer Co-worker you are:
    • Passionate about delivering exceptional customer service and creating positive experiences for every customer.
    • A confident communicator who enjoys interacting with people and building rapport.
    • Able to thrive in a fast-paced retail environment and adapt to changing priorities.
    • A positive team player who works collaboratively and contributes to a supportive team culture.
    • A proactive problem-solver who remains calm and solution-focused in challenging situations.
    • Comfortable using point-of-sale (POS) systems and handling customer transactions accurately.
    • Experienced in retail, hospitality, or another customer-facing environment (preferred).
    • Able to work independently while also supporting co-workers across different Customer Experience functions.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
Apply

Similar Jobs

Customer Resolution Representative

Tempe, New South Wales, Australia Customer Relations Permanent co-worker