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Meeting & Understanding Customers

Customer Co-worker (Children's Activity Area)

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  • Tempe, Australia
  • Customer Relations

Job Description

  • Job ID: 351715

  • Date posted: 24/06/2026

    • Our team within IKEA

    You care about making a positive impact in the world and understand that greatness comes from thinking differently. You value an inclusive and accepting work environment where everyone can contribute and feel they belong. At IKEA, a job is so much more than home furnishings - together, we work to create a better everyday life for the many. It’s the perfect place to grow, contribute, and bring your unique perspective to life.

    Within this vision, Småland, our supervised children’s play area - plays an important role in enhancing the in-store experience. Designed to be a safe, fun, and welcoming environment, Småland allows parents and carers to shop with ease, knowing their children are well cared for. As a Småland Co-worker, you’ll help create memorable experiences for our youngest visitors.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional Information:
    • These opportunities are Permanent Part-time (40hrs/fortnight)
    • The internal job title is Customer Co-worker
    • You will work on a rotating roster between 9:00am - 9:30pm on weekdays, and 3 out of 4 weekends (both Saturday and Sunday).

    Recruitment process:
    • Shortlisted candidates will complete a video interview.
    • Successful candidates will be invited to an in-person interview with the hiring team.
    • Valid NSW Working With Children Check (WWCC), or willingness to obtain prior to commencement
    • Current First Aid and CPR certification, or willingness to obtain
    • Successful completion of all required background checks and mandatory training

    About this work area

    We are seeking enthusiastic, safety-focused, and customer-oriented co-workers to join the team for Småland at IKEA Tempe. You will play a key role in ensuring children have a positive experience while maintaining the highest standards of safety, cleanliness, and operational excellence.

    Your responsibilities will include, but are not limited to:
    • Create a safe, welcoming, and enjoyable environment for children and families
    • Register children and manage check-in procedures, ensuring eligibility and safety requirements are met.
    • Supervise children (between ages 3-10) during play sessions, ensuring all safety guidelines are followed.
    • Engage and entertain children through age-appropriate and inclusive activities.
    • Support the planning and delivery of activities within and outside of Småland.
    • Maintain a clean, organised, and hygienic play environment at all times.
    • Monitor play equipment and report any hazards or maintenance issues promptly.
    • Build positive and empathetic relationships with children, parents, and carers.
    • Communicate clearly and professionally with customers and co-workers.
    • Respond appropriately to incidents, emergencies, and customer concerns.
    • Follow all IKEA safety, security, and operational policies and procedures.
    • Complete daily operational tasks, including opening and closing duties.
    • Support the wider Customer Experience team when needed (e.g. greeter, checkout support, general customer assistance).



    You are passionate about creating positive customer experiences and enjoy working with children in a fast-paced environment.

    As a Customer Co-worker you have:
    • Experience working with children, families, or in a customer-facing environment.
    • Strong communication and interpersonal skills, with the ability to engage positively with children, parents, and co-workers.
    • Confident in building relationships and creating a welcoming, inclusive experience for all customers.
    • Proactive and solutions-focused, with the confidence to take initiative and improve ways of working.
    • Comfortable using systems and processes, with a willingness to learn and adapt.
    • Strong attention to detail and ability to follow procedures, particularly in relation to child safety and compliance.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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