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Production & Supply chain

Fulfilment Operations Team Leader

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  • Stoughton, Massachusetts, United States
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 337036

  • Date posted: 03/04/2026

    • Together as a Team

    At IKEA, a warehouse job is so much more than moving products from A to B. It’s your chance to make a positive impact, grow your skills, and help create a better everyday life for the many. In this role, you’ll help lead daily fulfillment operations by assigning tasks, guiding co‑workers, and ensuring high‑quality, cost‑efficient performance with the customer at the center. You’ll champion a safe, sustainable, and healthy work environment—every day.

    What you'll be doing day to day

    As a Fulfillment Operations Team Leader, you will secure high goods availability, operational readiness, and an efficient, safe in‑store logistics process that supports a seamless customer experience. You will lead, develop, and empower a diverse team of Fulfillment Operations Co‑workers to deliver the highest quality at the lowest possible cost in a sustainable, safe, and healthy environment.

    • Lead, coach, recruit, retain, and develop Fulfillment Operations Co‑workers to build a confident, high‑performing, and future‑ready team.
    • Ensure all co‑workers understand, are trained in, and are empowered to execute fulfillment and goods flow routines that secure strong product availability and accurate stock management.
    • Create an inclusive, motivating culture that supports learning, development, and succession planning.
    • Secure daily fulfillment operations by supporting goal setting, shift planning, workload balancing, equipment coordination, and resource prioritization.
    • Ensure a balanced inbound and outbound volume flow by optimizing space, equipment, and staffing to maximize efficiency.
    • Maintain high standards for product handling, merchandising, stock accuracy, and damage prevention.
    • Contribute to and follow up on the retail store logistics action plan to ensure alignment with unit goals and business priorities.
    • Ensure a clean, organized, and safe working environment while promoting safe goods‑handling practices and a strong safety mindset.
    • Ensure co‑workers follow IKEA’s Code of Conduct, internal regulations, and all local health, safety, security, and environmental laws.
    • Support the Customer Fulfillment Sustainability agenda by enabling efficient and environmentally responsible operations that support long‑term profitability.

    About this work area

    We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

    • University degree and 2 years of related experience, or minimum 5 years of related experience
    • Minimum 1 year of managerial experience

    Apply now!

    • University degree and 2 years of related experience, or minimum 5 years of related experience
    • Minimum 1 year of managerial experience

    JOB TYPE – Permanent; Full time
    BENEFITS ELIGIBLE - Yes
    HOURS – 38-40 hours/week; Retail environment. Please ensure you have open availability Monday through Sunday.

    The full hourly range for this role is $27.51 - $38.00

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount  
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment




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