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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Service and Childcare Associate (Full-Time)

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  • Stoughton, Massachusetts
  • Customer Relations

Job Description

  • Job ID: 356412

  • Date posted: 23/07/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work
    environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you
    want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    •At IKEA, we are a very family-friendly retailer, that's why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own. •As a Children’s Activity Area Associate, you will:
    •Contribute to creating a pleasant and safe environment for the children that visit our play facility.
    •Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment.
    •Participate in the planning and execution of children’s activities both in and outside of Småland.
    •Build meaningful and empathetic relationships with children and their caretakers.
    •Strictly adhere to all IKEA play facility and safety & security policy and procedures.
    •Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    The hourly pay rate for this role is $19.50
    JOB TYPE – Permanent, Full-time
    BENEFITS ELIGIBLE? Yes
    HOURS –34-40 hours per week. Retail environment, closing and weekend coverage needed.

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount  
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment

    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.




    The starting rate/ salary for this position is 19.5 USD
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