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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Child Play Area Team Leader

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  • Stoughton, Massachusetts
  • Customer Relations

Job Description

  • Job ID: 341743

  • Date posted: 20/05/2026

    • Why we will love you

    Who said your career had to go in one direction? Exceptional career and learning possibilities are just some of the reasons why our co-workers stay with us for years and years.
    At IKEA, you can pick your path, build your skills and go wherever your curiosity leads you. Where will you go? Join our team and see.

    What you'll be doing day to day

    • Hires, onboards, trains, leads, manages and develops the Smaland co-workers and Carts co-workers in the store. Identifies successor, creates development plans and secures necessary training.
    - Overseeing the operation of Smaland area, IKEA's courtesy children's play area.
    - Managing entrance greeters to actively guide and answer customers' questions.
    - Overseeing the gathering and restocking of carts and bags throughout the store and parking areas.
    - Supporting cashiers in Checkout & Payment area and other Customer Experience areas, as needed.
    - Training co-workers and other Customer Experience Leaders on Smaland processes and safety requirements.
    - Responding to escalated customer issues and leader intervention calls with sense of urgency.
    - Leading, attending and contributing to store meetings and forums as applicable.

    Together as a Team

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    Apply now!

    JOB TYPE – Regular; Full Time
    BENEFITS ELIGIBLE - Yes
    HOURS – 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday.

    The full salary range for this role is $27.51 - $38.00

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount  
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment

    Qualifications

    • 3 years of experience in retail.
    - Experience leading and developing people.
    The starting rate/ salary for this position ranges from 27.51 USD to 38 USD and will be based on relevant work experience.
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