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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Carts Coworker

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  • Stoughton, Massachusetts, United States
  • Customer Relations
  • Full time

Job Description

  • Job ID: 331908

  • Date posted: 06/03/2026

    • Together as a Team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a
    multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and
    customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal
    needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    What you'll be doing day to day

    As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:
    Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and
    cardboard.
    Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout
    the store during business hours.
    Ensure physical shopping tool are filled at closing.
    Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
    Address customer needs, resolve issues independently, escalate matters to a manager when needed.
    Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
    When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
    When supporting in Returns, ensure products and equipment are properly staged.
    When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
    Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

    Our team within IKEA

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    Physical Demands: Lifting up to 50lbs and walking frequently.
    Working Conditions: Outdoor 50% of the time



    JOB TYPE: Permanent – Full-Time (benefits eligible) & Part-Time (limited benefits)

    HOURS: 34–40 hrs/week • (FT) 20-34 hrs/week (PT)• 12–19 hrs/week (PT)-— limited openings for each.

    Shift: Retail Environment, must be able to work nights & weekends.

    The hourly pay rate for this position is $19.50

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment


    Sensative Messaging
    Thank you for your interest in applying for this role. Please be aware that this a Sensitive Position. The successful candidate will be required to complete a background check and drug test as a condition of employment for this role
    The starting rate/ salary for this position is 19.5 USD
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